News

The Meadowhall Customer Hub is now open!

Meadowhall unveils new customer hub to give shoppers access to all services in one place.

Meadowhall has unveiled its new Customer Hub – a one-stop destination designed to make every visit smoother, more relaxing and more convenient for shoppers than ever before.

Located in the management suite, between KFC and Pizza Hut Express, the new Customer Hub brings together all the centre’s useful services in one convenient location – from customer services and personal styling to baby changing and sensory rooms.

We’ve listened to you!

The Customer Hub has launched features requested by you, our customers, including:

A Peaceful Nursing room and Baby Changing facilities, which provide a private space for parents to feed and care for their little ones during a busy day out in the centre.

In addition, two new interactive sensory rooms provide safe and calming areas, creating a welcome retreat for young visitors who may need a moment to rest and reset. Each room has a unique theme – one inspired by space complete with astronauts and calming lights, with the other inspired by the underwater world with seascapes.

There are also multiple quiet rooms available, offering a quiet and respectful environment for personal reflection and spiritual practise, complete with ablution facilities.

Services we bet you didn’t know we already have

The new and improved customer hub also includes previous services, where customers can purchase Meadowhall gift cards, pick up Click & Collect and Collect+ orders, and use the popular cloak room for heavy shopping or coats.

With a short move across the centre, the Customer Hub is now home to the centre’s Personal Styling team, including Francesca Allen and Mr Colour.

To contact customer service call careline : 0333 313 2000

Meadowhall’s Customer Service and Collection will be open in line with the centre’s standard opening times which are, 10am-9pm Monday-Friday, 9am-8pm Saturday and 11am-5pm Sunday.

Last updated Tuesday 20 May, 2025