Jobs

Team Vice-Captain – Servers/Waiting Staff

Clubhouse

Job details

Full job title: Team Vice-Captain – Servers/Waiting Staff

Full time / part time

Full time

Numbers of hours per week: 32

Hourly Rate

£12.45

Job type

Permanent

Job description

Minimum 32 hours contract.

About Clubhouse Social:
At Clubhouse Social, we provide a vibrant and exciting atmosphere for guests to enjoy unique
dining and entertainment experiences. Located in Meadowhall, we blend great food & drinks along
with a lively social space, making us the go-to destination for a fun day/night out. We’re looking for
passionate individuals who thrive in a fast-paced environment and have a commitment to excellent
customer service.
Job Overview:
We are looking for experienced Servers / Waiting Staff to join our team, as a Team Vice-Captain
you are an experienced Team Player. The ideal candidate will have at least 3 years of experience in
hospitality, customer service, or waiting roles. You’ll play a key role in delivering exceptional
dining experiences to our guests by taking orders, serving food and drinks, and ensuring that
everyone enjoys their time with us.
Key Responsibilities:
• Provide attentive and friendly service, ensuring customers feel welcome and well taken care
of from arrival to departure.
• Take accurate food and drink orders, communicating clearly with kitchen and bar staff to
ensure timely service.
• Serve food and beverages in line with company standards, ensuring presentation and quality
are maintained.
• Handle customer inquiries, special requests, and complaints with professionalism and a
positive attitude.
• Maintain a clean and organised section, including tables, seating areas, and workstations,
ensuring all health and safety regulations are followed.
• Assist with table preparation, clearing, and resetting to ensure a smooth transition for the
next guests.
• Support other team members during busy periods, helping to maintain efficiency and a
positive working environment.
• Stay informed about menu items, daily specials, and promotions to effectively upsell and
recommend options to guests.
• Handle payment transactions accurately and efficiently, following cash handling procedures.
• All Team Members will be cross trained across all front of house departments.
• Lead smaller teams during shifts and help manage operations.
• Assist in cash handling and daily operations.
• Help with staff training and coaching.
• Act as a support system for Team Players.
• Ensure the team delivers excellent customer service and quality standards.
• Fill in for the Team Captain (Team Leader) as needed during their absence.
Skills & Qualifications:
• Minimum of 3 years’ experience in hospitality, customer service, or serving roles.
• Excellent communication and interpersonal skills with a focus on delivering high-quality
service.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• A team-oriented mindset with a willingness to help colleagues where needed.
• Flexible availability to work evenings, weekends, and public holidays.
• Strong attention to detail, ensuring that orders are accurate and service runs smoothly.
• Familiarity with food safety regulations and customer service best practices.
What We Offer:
• A fun, fast-paced work environment in an exciting social venue.
• Competitive hourly wage with opportunities for tips and bonuses.
• Employee discounts on food, drinks and entertainment. Including exclusive discounts for
Meadowhall shopping centre.
• Flexible scheduling to support work-life balance.
• Career development opportunities within a growing company.
To Apply:
Submit your CV and a brief cover letter explaining your experience and why you’d be a great fit for
our team at Clubhouse Social.
The first step of our recruitment is a phone interview, if you are successful you will be invited to an
in-person interview. The next step is a 2 hour work trial to gauge how you interact with customers and the team.

Closing date: 13-04-2025

How to apply

Other

Email your CV and cover letter to [email protected]