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Frasers Store General Manager


NOW - 12/06/2024

Job details

Full job title: Frasers Store General Manager

Full time / part time

Full time

Numbers of hours per week: 45

Specific shift details

Mornings, Evenings, Weekends



Job type


Job description

Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.

The Ambition

1. Operations:

Assist with all store operations and deliver to expectation on all KPI’s
Support with the planning of workload to ensure a productive and efficient team
Make confident decisions, and delegate to the team effectively
Assist with training and coaching the team to best practice
Use business communication tools to monitor completion of tasks and meet deadlines

2. Controls:

Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
Support with planning store schedules in line with store trading patterns and business expectation
Support with store daily structure to ensure the store meets compliance, customer service and security standards

3. Sales

Understand business and customer expectation and motivate the team to deliver an excellent customer experience
Understand product features and benefits and assist with training the team to maximise sales opportunity
Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

4. Development

Assist with identifying internal talent and support performance management processes to drive exceptional performance
Support with identifying performance issues and escalate professionally to the Store Manager
Be self-driven in own personal development take on developmental feedback constructively

5. Leadership and Management

Inspire the team and act as a role model
Support with coaching and motivating the team to achieve success
Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes


The requirements

Management experience working in a fast paced, high volume retail environment
Experience leading a large team of managers
Ability to positively impact results in sales, payroll and stock loss
Proven record of developing talented individuals
Must be able to work well under pressure and to strict deadlines
Committed to supporting the store manager to achieve the highest store standards and customer service
Fully flexible to work a variety of shifts including evenings and weekends on a full time basis

Additional Information

The Rewards:

Excellent Weekly/Monthly & Quarterly Commercial Bonuses
Stocktake Bonuses
Commission led bonuses across a wide range of products
Monthly Group Rewards and Recognition
Long Service awards
Join the Fearless1000 Incentive Scheme watch THIS video to find out more
We offer a wide range of Development Courses with National Qualifications
28 Days Holiday
40% Instore Uniform Discount
Discounted Gym membership
Group Wide 20% Discount across all Frasers Group brands

Closing date: 28-06-2024

How to apply

Apply online


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